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FREQUENTLY ASKED QUESTIONS

  1. What is the delivery method for my online purchase?
    Your order will be delivered to you during your flight. Please make sure to input the correct flight details and booking reference number upon check-out.

  2. How do I receive my order confirmation for the purchased product?
    You will receive your order confirmation when you have completed the payment for your product. You will receive it via the email address you provided. This will also serve as your transaction receipt.

  3. What payment methods do you accept?
    We will be accepting all other major credit cards (Visa and Mastercard)

  4. Do you keep credit card details?
    Your security is important to us. You are assured that every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed.

  5. Since delivery method is Inflight Delivery, is there a lead time needed in ordering items?
    Yes, you need to order at least 3 days before your flight.

  6. Do you have Inflight Delivery for both Domestic and International flights?
    Unfortunately, the Inflight Delivery program is only available for selected international flights. The program is not available for Domestic flights.

  7. I don’t like the product that I ordered, can I return this and have this refunded?
    Unfortunately, we don’t allow refund due to change of mind.

  8. The product I purchased is defective. What do I do?
    Kindly email us at boutique@pal.com.ph first so that we can prepare the replacement item. After confirmation, you may have the item replaced at the PAL Inflight Sales Office, 3/F PAL Inflight Center, MIA Road cor. Baltao St., Pasay City. Please don’t forget to bring your transaction receipt. We allow replacement within 30 days from date of purchase.

  9. How can I reach customer service if I have other concerns using Philippine Airlines Online Boutique?
    You may send us an email at boutique@pal.com.ph

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