We offer our customers a replacement service for inflight sales items with manufacturing defects, but will not accept replacement due to dissatisfaction with product effects, change of mind, taste, product preferences.
Kindly return defective items within thirty (30) days from the date of purchase. Items should be shipped to Inflight Sales, 3rd Floor, PAL Inflight Center, MIA road, corner Baltao Street, Pasay City, Philippines. Please enclose a copy of your receipt, a note requesting a replacement product and your reason for return.
All other items must be returned unworn, unused and in the same condition as when purchased, together with the original packing, free gift (if any) and accompanied by proof of purchase. We will not accept items that are altered, mishandled, misused or accidentally damaged.
PAL reserves the right to refuse replacement of items not in accordance with the terms of this replacement policy and PAL shall notify the purchaser and provide you with a sixty (60) days' time period to reclaim the item. Should you not claim the item in the time provided, it will be disposed in accordance with company procedures. This replacement policy shall be subjected to Philippine Customs regulations for all dutiable items.