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TERMS AND CONDITIONS - INFLIGHT DELIVERY

How Inflight Delivery works
Shop online and get your items during your flight! Just don’t forget to order at least 3 days before your flight.


General Terms and Conditions

  1. Definition of terms

    1. Company – refers to Philippine Airlines
    2. Customer – means the purchaser of Goods from the Company
    3. Damaged/Defective – an item that is faulty or unsuitable for use
    4. Exchange – Returning a defective product for replacement by a different product of equivalent value which may be from the same or different manufacturers
    5. Goods – all products sold and/or delivered by the Company to the Customer.
    6. Refund – requesting for cash back of a customer’s payment
    7. Replacement – returning a defective product for replacement by an exactly the same product

  2. Application
    These terms shall apply to all sale of Goods by the PAL Boutique.

    No amendment, alteration, waiver or cancellation of any of these terms shall bind the Company unless confirmed by the Company in writing.

    The Customer acknowledges that no officer, employee, agent, subsidiary and partner of the Company has any right to make any representation, warranty or promise in relation to the Goods or the sale of the Goods other than as contained in these Terms.

  3. Prices
    Prices shall be determined at the time of order and, prior to payment, can be subjected to change without notice.

  4. Payments
    Goods can only be received inflight. Any additional import taxes and/or local taxes may have to be paid by the gift receiver at the destination. Additional taxes will depend on the destination and the total amount of your purchases.

    Philippine Airlines shall not be liable for any declined credit card transactions.

  5. Title
    Legal and beneficial ownership of the Goods shall not be passed to the Customer until such time the Goods have been paid in full.

  6. Limited Liability
    The Company is not subject to, and the Customer releases the Company from, any liability (including but not limited to consequential loss or damage) because of any fault or defect in the Goods. The Customer acknowledges that the Company is not:
    1. Responsible if the Goods do not comply with any applicable safety standard or similar regulation;
    2. Liable for any claim, damage or demand resulting from such non-compliance

    The Company is not subject to, and the Customer releases the Company from, any liability due to confiscation of Goods.

  7. Warranty
    Philippine Airlines may at its discretion, conduct an investigation to determine if a product which has been reported as damaged or defective entitles a buyer to the remedies available hereunder. All reports for damaged or defective items will be sent to boutique@pal.com.ph.

    The following issues/problems will NOT render the product Damaged, Defective or as defined herein and/or will not entitle the customer to any repair, replacement, exchange:
    1. Faults resulting from normal wear and tear;
    2. Damage or alterations resulting from accident or intentional use by anyone;
    3. Minor and insignificant issues which do not diminish the utilitarian value of the product;
    4. Product is found by the customer to be unsuitable for its intended purpose;
    5. and Other similar cases

    The Customer expressly acknowledges and agrees that it has not relied upon, and the Company is not liable for any advice given by the Company, its employees, agents or representatives in relation to the suitability for any purpose of the Goods.

  8. Goods on Offer
    The Goods available in this program contains complete descriptions and specifications. Mistakes and errors in the product details are not binding for Philippine Airlines. All information will be made available to the Customer through a printed clear copy.

  9. Buyer’s Remedies
    Customers are encouraged to report a Damage or Defect in accordance with the periods hereunder so that an investigation may be promptly initiated and their entitlements may be immediately determined. After due investigation and the product has been proven Defective or Damaged, the customer is entitled to the following alternative remedies: repair, replacement, exchange, or refund. This is in addition to reimbursement of all shipping and delivery costs associated therewith.

    Customers are not entitled to replace, exchange or refund for any reason (including change of mind, product unsuitable for purpose intended, or out of stock) except when the product they purchased has been determined as Damaged or Defective and the claim has been timely made.

  10. Force Majeure
    The company will not be liable for any breach of contract due to any matter or thing beyond the Company’s control (including but not limited to fire, flood, earthquake, acts of God, wars, intervention of public authority)

  11. Waiver of Breach
    No failure by the Company to insist on strict performance of any of these Terms is a waiver of any right or remedy which the Company may have, and is not a waiver of any subsequent breach or default by the Customer. 

  12. No Assignment
    No rights may be assigned by the Customer without prior written consent of the Company, which is at the Company’s absolute discretion

  13. Severability
    If one or more of the provisions contained in this Terms and Conditions shall be held declared or become invalid, illegal or unenforceable in any respect under any law, rule or regulation issued by the appropriate governmental authorities, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

  14. Governing Law And Venue Of Actions
    This Terms and Conditions shall be governed and construed by the laws of the Republic of the Philippines. Any and all disputes arising from this Terms and Conditions shall be brought exclusively before the courts of competent jurisdiction of Pasay City to the exclusion of all other courts.
  15.  

General Terms and Conditions

  1. Definition of terms
    1. Company – refers to Philippine Airlines
    2. Customer – means the purchaser of Goods from the Company
    3. Damaged/Defective – an item that is faulty or unsuitable for use
    4. Exchange – Returning a defective product for replacement by a different product of equivalent value which may be from the same or different manufacturers
    5. Goods – all products sold and/or delivered by the Company to the Customer.
    6. Refund – requesting for cash back of a customer’s payment
    7. Replacement – returning a defective product for replacement by an exactly the same product

  2. Application
    These terms shall apply to all sale of Goods by the PAL Boutique.

    No amendment, alteration, waiver or cancellation of any of these terms shall bind the Company unless confirmed by the Company in writing.

    The Customer acknowledges that no officer, employee, agent, subsidiary and partner of the Company has any right to make any representation, warranty or promise in relation to the Goods or the sale of the Goods other than as contained in these Terms.

  3. Prices
    Prices shall be determined at the time of order and, prior to payment, can be subjected to change without notice.

  4. Payments
    Goods can only be received inflight. Any additional import taxes and/or local taxes may have to be paid by the gift receiver at the destination. Additional taxes will depend on the destination and the total amount of your purchases.

    Philippine Airlines shall not be liable for any declined credit card transactions.

  5. Title
    Legal and beneficial ownership of the Goods shall not be passed to the Customer until such time the Goods have been paid in full.

  6. Limited Liability
    The Company is not subject to, and the Customer releases the Company from, any liability (including but not limited to consequential loss or damage) because of any fault or defect in the Goods. The Customer acknowledges that the Company is not:
    1. Responsible if the Goods do not comply with any applicable safety standard or similar regulation;
    2. Liable for any claim, damage or demand resulting from such non-compliance

    The Company is not subject to, and the Customer releases the Company from, any liability due to confiscation of Goods.

  7. Warranty
    Philippine Airlines may at its discretion, conduct an investigation to determine if a product which has been reported as damaged or defective entitles a buyer to the remedies available hereunder. All reports for damaged or defective items will be sent to boutique@pal.com.ph.

    The following issues/problems will NOT render the product Damaged, Defective or as defined herein and/or will not entitle the customer to any repair, replacement, exchange:
    1. Faults resulting from normal wear and tear;
    2. Damage or alterations resulting from accident or intentional use by anyone;
    3. Minor and insignificant issues which do not diminish the utilitarian value of the product;
    4. Product is found by the customer to be unsuitable for its intended purpose;
    5. and Other similar cases
        
    The Customer expressly acknowledges and agrees that it has not relied upon, and the Company is not liable for any advice given by the Company, its employees, agents or representatives in relation to the suitability for any purpose of the Goods.

  8. Goods on Offer
    The Goods available in this program contains complete descriptions and specifications. Mistakes and errors in the product details are not binding for Philippine Airlines. All information will be made available to the Customer through a printed clear copy.

  9. Buyer’s Remedies
    Customers are encouraged to report a Damage or Defect in accordance with the periods hereunder so that an investigation may be promptly initiated and their entitlements may be immediately determined. After due investigation and the product has been proven Defective or Damaged, the customer is entitled to the following alternative remedies: repair, replacement, exchange, or refund. This is in addition to reimbursement of all shipping and delivery costs associated therewith.

    Customers are not entitled to replace, exchange or refund for any reason (including change of mind, product unsuitable for purpose intended, or out of stock) except when the product they purchased has been determined as Damaged or Defective and the claim has been timely made.

  10. Force Majeure
    The company will not be liable for any breach of contract due to any matter or thing beyond the Company’s control (including but not limited to fire, flood, earthquake, acts of God, wars, intervention of public authority)

  11. Waiver of Breach
    No failure by the Company to insist on strict performance of any of these Terms is a waiver of any right or remedy which the Company may have, and is not a waiver of any subsequent breach or default by the Customer.

  12. No Assignment
    No rights may be assigned by the Customer without prior written consent of the Company, which is at the Company’s absolute discretion

  13. Severability
    If one or more of the provisions contained in this Terms and Conditions shall be held declared or become invalid, illegal or unenforceable in any respect under any law, rule or regulation issued by the appropriate governmental authorities, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

  14. Governing Law And Venue Of Actions
    This Terms and Conditions shall be governed and construed by the laws of the Republic of the Philippines. Any and all disputes arising from this Terms and Conditions shall be brought exclusively before the courts of competent jurisdiction of Pasay City to the exclusion of all other courts.


    Frequently Asked Questions

    I can’t find my flight number on the drop-down list.
    If your flight number is not on the drop-down list, this means that we don’t have the inflight delivery program on your flight. This program is only available in selected PAL international flight and not available on domestic flights.

    What happens if I miss my flight?
    If you missed your flight, you may claim it through our Inflight Sales Office. It is recommended that an email must be sent first to boutique@pal.com.ph to facilitate claims. 

    What happens if the items were not delivered onboard?
    Items may still be claimed even after the flight. Kindly email boutique@pal.com.ph for more details.

    Otherwise, the amount you paid will be reimbursed. The amount will be credited back to your account. 

    What happens if the flight was rebooked?
    Kindly email your new flight details to boutique@pal.com.ph at least 3 days before the date of the new departure. Rebooking cannot be accommodated if the new departure is less than 3 days before the date of the rebooking. If the flight falls less than 3 days, PAL will not be liable.

    What happens if the flight was cancelled?
    If the rebooking date is made 3 days in advance, the delivery of the item may also be rebooked. Otherwise, the amount you paid will be reimbursed.

    Who should I contact if the product received was defective?
    You may send a photo/evidence of the defect with your written concern via email to boutique@pal.com.ph. Philippine Airlines will investigate the cause of the defect. If the defect is due to production, the item will be replaced/repaired. However, if the defect was brought about after the delivery of the item to the gift receiver, amount will not be replaced or repaired. Customer may contact or visit Merchandising and Retail Programs Office.

    Liquids, Aerosols and Gels (LAGs) Information
    For passengers with immediate connecting flights, please be advised that any liquids, aerosols, or gels purchased on board this flight must be placed inside your checked baggage. Otherwise they will be confiscated during the security check prior to boarding your next flight.

    Guidelines for Duty Free Import Allowance

    Country Age Spirits Cigarettes
    Australia 18 yrs & above 2.25 liters 25 cigarettes
    Canada (Alberta/Manitoba/Quebec) 18 yrs & above 1.14 liters 200 cgarettes
    Canada (Others) 19 yrs & above 1.14 liters 200 cigarettes
    China PRC, HKSAR & Macau Residents 1 bottle 200 cigarettes
    China (Overseas Residents & Visitors) 1 bottle 400 cigarettes
    Hong Kong 18 yrs & above 1 liter 19 cigarettes or 25 grams of manufacture tobacco
    Indonesia 21 yrs & above 1 liter 200 cigarettes
    Japan 20 yrs & above 3 bottles (750ml each) 400 cigarettes (non-residents) 200 cigarettes (residents)
    Macau 1 liter 19 cigarettes
    Middle East Strictly Prohibited 400 cigarettes or 100 cigars or 500 grams of tobacco
    New Zealand 17 yrs & above 3 bottles (1.125 liters each) 50 cigarettes or 50 grams of tobacco or 50 cigars
    Philippines 18 yrs & above 2 liters 400 cigarettes
    Singapore 18 yrs & above 1 bottle (1 liter each)
    South Korea 1 liter (19 yrs & above) 200 cigarettes (20 yrs & above)
    Taiwan 20 yrs & above 1 liter 200 cigarettes
    Thailand 1 liter 200 cigarettes
    United Kingdom 1-liter spirits or strong liquor (over 22%) or 2 liters fortified wine, sparkling wine or alcoholic drinks (under 22%) or a combination of these to make up full allowance AND 16 liters beer AND 4 liters still wine 200 cigarettes or 50 cigars or 250 grams tobacco or a combination of these allowances to make up full allowance
    United States of America 21 yrs & above 1 liter 200 cigarettes
    Vietnam 17 yrs & above 2 liters under 22% alcohol or 1,5 liters above 22% 400 cigarettes
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