How Inflight Delivery works
Shop online and get your items during your flight! Just don’t forget to order at least 3 days before your flight.
General Terms and Conditions
The Customer expressly acknowledges and agrees that it has not relied upon, and the Company is not liable for any advice given by the Company, its employees, agents or representatives in relation to the suitability for any purpose of the Goods.
Goods on Offer
The Goods available in this program contains complete descriptions and specifications. Mistakes and errors in the product details are not binding for Philippine Airlines. All information will be made available to the Customer through a printed clear copy.
General Terms and Conditions
I can’t find my flight number on the drop-down list.
If your flight number is not on the drop-down list, this means that we don’t have the inflight delivery program on your flight. This program is only available in selected PAL international flight and not available on domestic flights.
What happens if I miss my flight?
If you missed your flight, you may claim it through our Inflight Sales Office. It is recommended that an email must be sent first to email@example.com to facilitate claims.
What happens if the items were not delivered onboard?
Items may still be claimed even after the flight. Kindly email firstname.lastname@example.org for more details.
Otherwise, the amount you paid will be reimbursed. The amount will be credited back to your account.
What happens if the flight was rebooked?
Kindly email your new flight details to email@example.com at least 3 days before the date of the new departure. Rebooking cannot be accommodated if the new departure is less than 3 days before the date of the rebooking. If the flight falls less than 3 days, PAL will not be liable.
What happens if the flight was cancelled?
If the rebooking date is made 3 days in advance, the delivery of the item may also be rebooked. Otherwise, the amount you paid will be reimbursed.
Who should I contact if the product received was defective?
You may send a photo/evidence of the defect with your written concern via email to firstname.lastname@example.org. Philippine Airlines will investigate the cause of the defect. If the defect is due to production, the item will be replaced/repaired. However, if the defect was brought about after the delivery of the item to the gift receiver, amount will not be replaced or repaired. Customer may contact or visit Merchandising and Retail Programs Office.
Liquids, Aerosols and Gels (LAGs) Information
For passengers with immediate connecting flights, please be advised that any liquids, aerosols, or gels purchased on board this flight must be placed inside your checked baggage. Otherwise they will be confiscated during the security check prior to boarding your next flight.
Guidelines for Duty Free Import Allowance
|Australia||18 yrs & above||2.25 liters||25 cigarettes|
|Canada (Alberta/Manitoba/Quebec)||18 yrs & above||1.14 liters||200 cgarettes|
|Canada (Others)||19 yrs & above||1.14 liters||200 cigarettes|
|China PRC, HKSAR & Macau Residents||1 bottle||200 cigarettes|
|China (Overseas Residents & Visitors)||1 bottle||400 cigarettes|
|Hong Kong||18 yrs & above||1 liter||19 cigarettes or 25 grams of manufacture tobacco|
|Indonesia||21 yrs & above||1 liter||200 cigarettes|
|Japan||20 yrs & above||3 bottles (750ml each)||400 cigarettes (non-residents) 200 cigarettes (residents)|
|Macau||1 liter||19 cigarettes|
|Middle East||Strictly Prohibited||400 cigarettes or 100 cigars or 500 grams of tobacco|
|New Zealand||17 yrs & above||3 bottles (1.125 liters each)||50 cigarettes or 50 grams of tobacco or 50 cigars|
|Philippines||18 yrs & above||2 liters||400 cigarettes|
|Singapore||18 yrs & above||1 bottle (1 liter each)|
|South Korea||1 liter (19 yrs & above)||200 cigarettes (20 yrs & above)|
|Taiwan||20 yrs & above||1 liter||200 cigarettes|
|Thailand||1 liter||200 cigarettes|
|United Kingdom||1-liter spirits or strong liquor (over 22%) or 2 liters fortified wine, sparkling wine or alcoholic drinks (under 22%) or a combination of these to make up full allowance AND 16 liters beer AND 4 liters still wine||200 cigarettes or 50 cigars or 250 grams tobacco or a combination of these allowances to make up full allowance|
|United States of America||21 yrs & above||1 liter||200 cigarettes|
|Vietnam||17 yrs & above||2 liters under 22% alcohol or 1,5 liters above 22%||400 cigarettes|